HP 3830 all-in-one driver and cartridge problem

[APNJ]

My printer stopped printing in black, although levels, etc. show 'OK'. The HP Print and Scan Doctor showed the attached message. I uninstalled and reinstalled the latest driver 3 different times, and am still getting this message.  I also scanned the forum re black printing not occuring, and utilized the cartidge cleaning and alignment utilities, as well as carefully manually cleaning the cartridge. I am able to print documents if I change the color from black to red, green, etc.

[DavidSMP · Accepted solution]

Hi @APNJ,

Thanks for taking an interest in the HP Support Forums After reading your post I see that you require assistance with the printer not printing in black. I will be a delight to assist you here.:)

Superb analysis and brilliant diagnosis of the issue before posting. 🙂 Kudos to you on that score. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did this happen after a recent power outage or surge?
• Did you try to perform a hard reset on the computer and check again?
• Did you replace the black ink cartridge and check again if it gets fixed?
• Did you make copies in black directly from the printer and check again?

For now please try these steps:

• Please make 2 copies in black directly from the printer and check if it copies correctly.

If it does not then try these step:

• Please perform all the prescribed steps from this link: http://hp.care/2gO8TOH for troubleshooting black and color cartridge issues.
• Going by your profound technical wisdom and expertise, I am sure you’ve done all these steps

If it still continues please replace the black ink cartridge and check again. If it still does not work, then please contact HP phone support to get the printer replaced.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty

If the copies in black come out correctly please uninstall and reinstall the printer by following these steps:

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, select any printer listed there and you will get some options on the top.
• Click on print server properties.
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore the Regedit option if it cannot be done.
• Restart the PC again.

Then download the latest full feature driver from here http://hp.care/2su8G4N and install it on the computer after selecting the correct operating system.

Connect the printer to your computer only when the setup prompts for the printer.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

[APNJ]

Thanks for your reply.  I replaced the cartridge, and everything is working smoothly.  Really appreciate all the step-by-step guidance you provided....although I didn't uninstall/reinstall drivers, I note that I hadn't been as fastidious previously in this action.  I highly recommend anyone having the same problem to follow your detailed instructions exactly.

[DavidSMP]

Hi @APNJ,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂

[frani810]

I don't know what to think.  I can no longer print in black and there is ink in the cartridge.  I have tried every step of every troubleshooting direction.  None were successful.  Honestly, my printer is not covered under a warranty.  I am reluctant to go and buy another cartridge if I have to discard the printer.  The only changes that happen on my laptop are the Windows 10 Updates.  I know there have been recent updates.  Perhpas this did something to the printer as it was working fine until now.  There are no updated drivers for this printer.  Please, any advice at this point will be appreciated.  The ink is not cheap, and I already have a brand new color cartridge not even opened that will be wasted.  I hate to buy a black cartridge and still not have the printer not print in black.