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Locked

‎11-20-2019 09:39 AM

HP Recommended
Product: Hp 3835
Operating System: macOS 10.15 Catalina

guys I have a problem scanning any documents through my scanner even when i'm trying to use the flatbed  the same massage shows up that i cann't scan because the ADF auto Document feeder is jammed 
-i use HP easy scan software to scan my documents 

- i never used the ADF function ever and i have no genuine use for it so how to bypass it all together ? 

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-23-2019 03:59 AM

HP Recommended

Hi @ferasshomsi

 

Welcome to the HP Support Community. I'd be happy to assist you with the scanning issue. 

 

HP Easy Scan is currently not fully compatible with macOS Catalina and we'd suggest you use the image capture. We're actively working to restore complete functionality. You may refer to this document for more information - HP Printers - HP Easy Scan Is Not Currently Supported in macOS Catalina

 

Let me know if you have any other questions. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

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1 REPLY 1

‎11-23-2019 03:59 AM

HP Recommended

Hi @ferasshomsi

 

Welcome to the HP Support Community. I'd be happy to assist you with the scanning issue. 

 

HP Easy Scan is currently not fully compatible with macOS Catalina and we'd suggest you use the image capture. We're actively working to restore complete functionality. You may refer to this document for more information - HP Printers - HP Easy Scan Is Not Currently Supported in macOS Catalina

 

Let me know if you have any other questions. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No
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