HP 3835 Kernel-mode Print Driver

[ATIL]

Hello.  I am new here.  My HP DeskJet 3835 used to work perfectly with my Windows 10 computer.  It does not anymore even though I have not changed anything.  I uninstalled and reinstalled all HP software online.  When I try to add my printer, I get a message "Windows can't install the HP DJ 3830 series kernel-mode print driver."  I cannot add my printer anymore.  The printer itself checks OK, and I can print a test page.  When I plug in the printer cable, my computer does not recognize it.  I have 2 printer cables, and they both give the same result.  When I want to print a document, I cannot see my printer listed in the print section.  I tried all I can to add my HP 3835 printer but I cannot do it.  No printer is seen at Settings > Printers & scanners.

[A_Gayathri]

Hi @ATIL, 

Welcome to HP Support Community.  

Thank you for posting your query. I will be glad to help you. 

To understand the issue and help you, please get back to me with the details listed below: 

- Error messages (if any) on the unit.  
- Have you upgraded your Computer to Windows11

Take care and have a great day ahead. 

Gaya1239 – HP Support. 

[ATIL]

Thank you for your reply.  There are no error messages on HP 3835.  The printer is currently not added on my computer.  When I try to add HP printer, I get error "Windows can't install the HP DJ 3830 series kernel-mode print driver."

I use Windows 10 on my laptop.

[A_Gayathri]

Hi @ATIL, 

Thank you for your reply!

Let's do a clean installation. 
So please uninstall the drivers from the device manager restart the computer. and then install. the printer drivers from this link
 

Take care and have a great day ahead. 

Gaya1239 – HP Support. 

[ATIL]

Thank you for your reply.  I did all you requested.  While installing the drivers, this time it gave an error message:  "Printer driver was not installed.  The printer driver is not compatible with a policy enabled on your computer that blocks NT 4.0 drivers."