HP 3835 Needs Regional Reset - No support Available

[KikoKiko]

Hi,

My father bought a HP 3835 from the middle east and sent it to us here in Philippines. There are no store available that sells 652 cartridges as what is available are the 680s. i would like to have a regionalization reset done but the customer support is not available. I am not sure if this is due to the pandemic that there is no one to answer the calls in the country. can this be done online? i already bought and installed the 680s. Please help.

[Bob_Headrick]

You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work.  HP's web page on the subject is here.  

If the phone support is not available in your region I have seen folks report good success requesting a "Regionalization Reset" by sending a private message to HP Support's Facebook page here:  https://www.facebook.com/HPSupport/ 

[KikoKiko]

Thanks for the feedback. Been out of Facebook for 6 years now so i will not be able to file it there. I tried the customer support again on our local business hours but they really are closed.

Is there like an HP email support as chat does not lead to the regionalization reset but rather to the ink subscription region change.

[Bob_Headrick]

I am not a fan of Facebook, but the fastest way to get the regionalization reset may be to create a throwaway account, get the reset and then delete the account after the reset is completed.

I will ask to have your case escalated.  It can take a week for the escalation process to work its way through the system, at some point an HP Support agent should contact you through private messaging.