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‎07-11-2024 11:29 PM

HP Recommended
Product: HP 4002dn

Good morning,
I have a problem with the HP 4002dn printer,
the printer is permanently connected to the LAN network, and yet 30 minutes after turning it on I cannot access the configuration page. As if it were losing the network. the IP address is displayed. There were no such problems with the previous HP M404dn printer.
 

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1 REPLY 1

‎07-12-2024 12:10 AM - edited ‎07-12-2024 12:12 AM

HP Recommended

There is a firmware update that may fix the problem as I see a fix for

  • Update Auto Off/Sleep new requirements

 

If the firmware fix does not  help then ---

 

Access the printers embedded web page and set sleep to off or never.

BeemerBiker_0-1720764587238.png

 

 

another possibility is that when it wakes up it gets a different IP address from the routers DHCP server

You may need to log into the modem, find the Mac or IP address of the printer and make it fixed.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
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