HP 4225E problem, setting up error EBS00P0013

[Orangemedic]

I am trying to set up HP 4255E  and I get error EBS00P0013

[Max3Aj]

@Orangemedic, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I'm sorry to hear you're encountering error code EBS00P0013 while setting up your HP DeskJet 4255e All-in-One Printer. This error typically indicates a network setup or communication issue during the printer's initialization. Here are some steps you can follow to resolve this problem:

1. Verify Network Connection:

Printer's Network Settings: Ensure the printer is attempting to connect to the correct Wi-Fi network. Access the printer's Network Settings or Wi-Fi Setup menu to confirm this.​

Restart Your Router: Power off your router, wait for about 30 seconds, and then turn it back on. This can resolve temporary network issues.​

Check Printer’s IP Address: Print a Network Configuration Report from the printer's menu to verify it has a valid IP address and isn't conflicting with another device.​

2. Reinitialize the Printer Setup:

Power Cycle the Printer: Turn off the printer, unplug it from the power source, wait for about 30 seconds, and then plug it back in and turn it on.​

Use the HP Smart App: Utilize the HP Smart app on your smartphone or computer to guide you through the setup process. Ensure the app is updated to the latest version.

3. Reinstall the HP Smart App:

On Mobile Devices: Uninstall the HP Smart app, restart your device, and then reinstall the app. This can resolve issues related to app configuration.

4. Reset Network Settings on Your Device:

For iOS Devices: Navigate to Settings > General > Reset > Reset Network Settings. After resetting, reconnect your device to the Wi-Fi network and attempt the printer setup again.

5. Update Printer Firmware:

Check for Updates: Visit the HP Support website to see if there are any firmware updates available for your printer model. Updating the firmware can resolve known issues.​

If these steps don't resolve the issue, consider performing a factory reset on the printer:
 

Factory Reset the Printer:

Access Settings: On the printer’s control panel, go to the settings menu.​

Restore Defaults: Select “Restore Factory Defaults” or a similar option to reset the printer to its original settings.​

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support