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- HP Community
- Printers
- Printer Setup, Software & Drivers
- HP 4500 series

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07-02-2024 10:00 AM - edited 07-02-2024 10:01 AM
Hi @Mazzadaone ,
Welcome to The HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand you cannot send emails directly, but I can guide you through the steps to update your HP ENVY 4500 e-All-in-One Printer manually. Here’s how you can do it:
Update Printer Firmware via HP Smart App
Download and Install HP Smart App:
- For Windows or Mac, download the app from HP printer setup (HP Smart app)
Open HP Smart App:
- Launch the app and sign in with your HP account.
- Add your printer to the app if it’s not already added.
Check for Updates:
- Once your printer is added, go to the printer’s settings in the HP Smart app.
- Look for “Printer Maintenance” or “Advanced Settings” and select “Update Printer” or “Check for Firmware Updates.”
Update Printer Firmware via HP Website
Visit HP Support:
- Go to the HP Customer Support - Software and Driver Downloads page.
Identify Your Printer:
- Enter your printer model (HP ENVY 4500 e-All-in-One) in the search bar and select it from the list.
Download Firmware: Update the firmware on an HP printer
- Choose your operating system if prompted.
- Look for “Firmware” in the list of available drivers and downloads.
- Download the latest firmware update file.
Install Firmware:
- Open the downloaded file and follow the on-screen instructions to complete the firmware update process.
General Troubleshooting Tips
- Ensure Printer is Connected to the Internet:
- Make sure your printer is connected to a stable Wi-Fi network.
- Restart Printer:
- Turn off your printer, unplug it from the power source, wait for 30 seconds, then plug it back in and turn it on.
Refer to this document: HP ENVY 4500 e-All-in-One Printer series User manual
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
A_Gayathri
HP Support Community Administrator.