HP 4500 series

[Mazzadaone]

My printer is not working; it says an update is required; however, I do not seem to have received any email relating to this. I would be grateful if you could email me a link to update. Many thanks

[A_Gayathri]

Hi @Mazzadaone ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you cannot send emails directly, but I can guide you through the steps to update your HP ENVY 4500 e-All-in-One Printer manually. Here’s how you can do it:

Update Printer Firmware via HP Smart App

Download and Install HP Smart App:

• For Windows or Mac, download the app from HP printer setup (HP Smart app)

Open HP Smart App:

• Launch the app and sign in with your HP account.
• Add your printer to the app if it’s not already added.

Check for Updates:

• Once your printer is added, go to the printer’s settings in the HP Smart app.
• Look for “Printer Maintenance” or “Advanced Settings” and select “Update Printer” or “Check for Firmware Updates.”

Update Printer Firmware via HP Website

Visit HP Support:

• Go to the HP Customer Support - Software and Driver Downloads page.

Identify Your Printer:

• Enter your printer model (HP ENVY 4500 e-All-in-One) in the search bar and select it from the list.

Download Firmware: Update the firmware on an HP printer

• Choose your operating system if prompted.
• Look for “Firmware” in the list of available drivers and downloads.
• Download the latest firmware update file.

Install Firmware:

• Open the downloaded file and follow the on-screen instructions to complete the firmware update process.

General Troubleshooting Tips

• Ensure Printer is Connected to the Internet:
  • Make sure your printer is connected to a stable Wi-Fi network.
• Restart Printer:
  • Turn off your printer, unplug it from the power source, wait for 30 seconds, then plug it back in and turn it on.

Refer to this document: HP ENVY 4500 e-All-in-One Printer series User manual

I hope this helps. 

Take care and have a good day.

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