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HP Recommended

My printer is not working; it says an update is required; however, I do not seem to have received any email relating to this. I would be grateful if you could email me a link to update. Many thanks

1 REPLY 1
HP Recommended

Hi @Mazzadaone ,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand you cannot send emails directly, but I can guide you through the steps to update your HP ENVY 4500 e-All-in-One Printer manually. Here’s how you can do it:

 

Update Printer Firmware via HP Smart App

Download and Install HP Smart App:

Open HP Smart App:

  • Launch the app and sign in with your HP account.
  • Add your printer to the app if it’s not already added.

Check for Updates:

  • Once your printer is added, go to the printer’s settings in the HP Smart app.
  • Look for “Printer Maintenance” or “Advanced Settings” and select “Update Printer” or “Check for Firmware Updates.”

Update Printer Firmware via HP Website

Visit HP Support:

  • Go to the HP Customer Support - Software and Driver Downloads page.

Identify Your Printer:

  • Enter your printer model (HP ENVY 4500 e-All-in-One) in the search bar and select it from the list.

Download Firmware: Update the firmware on an HP printer

  • Choose your operating system if prompted.
  • Look for “Firmware” in the list of available drivers and downloads.
  • Download the latest firmware update file.

Install Firmware:

  • Open the downloaded file and follow the on-screen instructions to complete the firmware update process.

General Troubleshooting Tips

  • Ensure Printer is Connected to the Internet:
    • Make sure your printer is connected to a stable Wi-Fi network.
  • Restart Printer:
    • Turn off your printer, unplug it from the power source, wait for 30 seconds, then plug it back in and turn it on.

Refer to this document: HP ENVY 4500 e-All-in-One Printer series User manual

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.