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‎09-06-2022 01:50 PM

HP Recommended
Operating System: Microsoft Windows 11

My printer is no longer printing color even with it set up to do so. I even put a new ink cartridge in it (official HP cartridge) and still only get black and white. I did update my computer to Windows 11 a couple months ago. I have tried to reinstall the drivers and still no color.

 

help

Category:
2 people had the same question
3 REPLIES 3

‎09-06-2022 03:49 PM

HP Recommended

Hi @PyrateGirl 

 

Try to install the next driver:

* Click on YES button  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

 

Best regards, 

ferRX.

dodecaedron

@ferRX / I am a volunteer posting answers.

>> HP app replaces HP Smart

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‎09-07-2022 10:46 AM

HP Recommended

Unfortunately, that didn't solve the problem.

1 person found this reply helpful
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‎09-08-2022 04:05 PM

HP Recommended

Ok @PyrateGirl ,

 

Then try the steps from the next user in Community.

No color option in the network printer properties

https://h30434.www3.hp.com/t5/forums/forumtopicprintpage/board-id/Software/message-id/134992/print-s...

 

* Click on YES button  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

 

Best regards, .

ferRX.

dodecaedron

@ferRX / I am a volunteer posting answers.

>> HP app replaces HP Smart

Was this reply helpful? Yes No
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