HP 4675, wireless connection, every print job stucks in queue. won't print.

[teopant]

I have an      HP DeskJet4675      on my   Windows 10 64bit    Dell laptop.

It is connected via wi-fi.

A week ago I started having a few problems. I am placing it roughly

after the last windows 10 update.

Also , during that time I had installed a new rooter , ZTE ZXHN H268N.

At first,

the choise between black/white and color print

had dissapeared from the print prefferrences.
Same with the automatic  two-side printing.

Now (apart from these two),
every print I send gets stucked in the printer's queue
and a fault message arises.

I tried unistalling the printer , related programs and drivers  and re-installing them  with no luck.

Also I unpluged the printer, shut down the laptop and Reset the modem-rooter. Again nothing.

Please, if anyone could help me on this ...

[sandytechy20]

@teopant

Welcome to HP support community.

Did you uninstall the printer from root level?

Meanwhile:

Update the printer firmware

Here are the steps:- Click here

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

Update the printer firmware

Follow the steps mentioned in this HP document to update firmware:- Click here

Once you install the printer, change the bellow settings to print in color.

1. Open Devices and Printers by clicking the Start button , and then, on the Start menu, clicking Devices and Printers.
2. Right-click the printer that you want to use, and then click Printing preferences.
3. Make your choices, and then click OK.
4. Under option Print color select color , then the OK button.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[teopant]

Hello  sandytechy20

I went through all the steps you noted.

Unfortunately, the problem still persists.

I tried to print a page and an error message appeared on the right lower corner of the screen  saying

" the printer "HP DJ 4670 series (NET)"  is  in faulty state."    (sorry about the translation)

and  the print got stack in the queue.

 Note  (if it is of any help). 

Before implementing your steps , I had connected a usb cable to the printer and it worked.

But I can't have it permanently cable-connected to my laptop (different rooms).

So, please , I still need your help   to work my printer via WiFi.

Looking forward to your reply.