HP 5055 NO WIFI PASSWORD PROMPT

[Mdilla]

Hello, all.

I recently purchased an HP ENVY 5055. Printer works fine, ink is aligned on paper, however I am unable to connect the printer to wifi. I go to Setup > Network Setup > Wireless Setup Wizard > choose my wifi network: HOWEVER, it does not prompt me to enter my wifi password, therefore I can not connect. It states that my wifi network has no encryption and the only other option to choose is ok. I printed out the test results, and it states that MAC address filtering may be enables on my wireless router. 

How can I fix this? Thank you.

[Kumar0307]

@Mdilla, Welcome to the HP Support Community!

This printer supports WPA/WPA2 security encryption. If your router has a different security encryption, check with your internet service provide and get it fixed/compatible with the printer.

You are following the correct method to connect the printer to the network. 

For more info on resolving this issue, refer to this document. 

Hope this helps! Keep me posted. 

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