Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP Evny 5070
Microsoft Windows 10 (64-bit)

New owner HP 5070. Hooked to PC via USB cable. How do I scan a doc and save it to my PC? What software do I need?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@colpak 

 

If your printer is one of the model series:

HP ENVY 5000 All-in-One Printer series 

 

Your printer software is located in

Software and drivers for HP ENVY 5000 All-in-One Printer series 

 

Printer Software Options

 

If you decide to connect the printer to your wireless network:

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

 

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTE:  Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues

 

==========================================

 Full Driver

 

Full Feature Software (Full Driver)

HP ENVY 5000 All-in-One Print and Scan Driver and Accessories 

OR

Easy Start Method 

HP Easy Start provides guided setup and drivers for your HP printer.

(Guided setup and installs printer software - ask it to load the "Full Driver")

HP Easy Start Printer Setup Software 

 

NOTES

  • Download-and-Save the Full Feature Software / Print and Scan Driver and Accessories or HP Easy Start Printer Setup for your Operating System version.
  • Open File Explorer
  • Navigate to the folder in which you saved the installation file  (likely Downloads)
  • Right-Click on the installation package and “Run as Administrator
  • Reminder:  If using Easy Start, select the Full Driver
  • After the software is installed, Restart the computer and log in

 

 

NOTES

If using USB, disconnect the USB cable between the printer and the computer before starting the installation.  Connect the cable when instructed to do so (toward the end of the installation procedure).

 

If installing the HP Smart application (printer connected to your network)

Both the HP Smart Application and the Full Feature Software can be installed on the same computer – when available, the Full Feature Software should be installed first (and the computer should be restarted).

 

Adobe Reader DC – Needed Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software

 

NOTE:  Adobe Reader DC software should be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.

 

References / Resources

 

 User Guide

Chapter 7 - starting on Page 42

 

 

Category How to > Select Topic:  Print > Select Subtopic:  Instructions & Settings

And

Category How to > Select Topic:  Print > Select Subtopic:  Print Apps, ePrint or Mobile Printing

 

Category  How to > Select Topic: Diagnostics & Support Tools > Select Document Printing Self-Test Pages

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 5000 All-in-One Printer series 

OR

Open Support Home

Enter the name of your HP device

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

View solution in original post

2 REPLIES 2
HP Recommended

@colpak 

 

If your printer is one of the model series:

HP ENVY 5000 All-in-One Printer series 

 

Your printer software is located in

Software and drivers for HP ENVY 5000 All-in-One Printer series 

 

Printer Software Options

 

If you decide to connect the printer to your wireless network:

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

 

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTE:  Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues

 

==========================================

 Full Driver

 

Full Feature Software (Full Driver)

HP ENVY 5000 All-in-One Print and Scan Driver and Accessories 

OR

Easy Start Method 

HP Easy Start provides guided setup and drivers for your HP printer.

(Guided setup and installs printer software - ask it to load the "Full Driver")

HP Easy Start Printer Setup Software 

 

NOTES

  • Download-and-Save the Full Feature Software / Print and Scan Driver and Accessories or HP Easy Start Printer Setup for your Operating System version.
  • Open File Explorer
  • Navigate to the folder in which you saved the installation file  (likely Downloads)
  • Right-Click on the installation package and “Run as Administrator
  • Reminder:  If using Easy Start, select the Full Driver
  • After the software is installed, Restart the computer and log in

 

 

NOTES

If using USB, disconnect the USB cable between the printer and the computer before starting the installation.  Connect the cable when instructed to do so (toward the end of the installation procedure).

 

If installing the HP Smart application (printer connected to your network)

Both the HP Smart Application and the Full Feature Software can be installed on the same computer – when available, the Full Feature Software should be installed first (and the computer should be restarted).

 

Adobe Reader DC – Needed Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software

 

NOTE:  Adobe Reader DC software should be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.

 

References / Resources

 

 User Guide

Chapter 7 - starting on Page 42

 

 

Category How to > Select Topic:  Print > Select Subtopic:  Instructions & Settings

And

Category How to > Select Topic:  Print > Select Subtopic:  Print Apps, ePrint or Mobile Printing

 

Category  How to > Select Topic: Diagnostics & Support Tools > Select Document Printing Self-Test Pages

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 5000 All-in-One Printer series 

OR

Open Support Home

Enter the name of your HP device

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

HP Recommended

thanks for the great info you provided, very thorough and solved my problem.

great community!

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.