HP 5520 not printing

[BeeBee2020]

Hello there, 

Trying to print homeschooling papers for my year 6 child without success. 

The printer has new ink, albeit not HP branded, and when I put that ink in I would usually expect the printer to print a test sheet - but this didn't happen. I didn't think anything of that at the time..

I have connected the laptop wirelessly to the printer. 

When I send the file to print the printer makes all the right noises and the paper rolls through and the whole thing makes out like its printing but no actual print comes out on the paper. This also happens if i'm trying to make a copy too. 

Anyone have any idea why this is happening? 

Last thing I need....

Thank you.

[TEJ1602]

@BeeBee2020, Welcome to HP Support Community!

Let us try to isolate and resolve the issue.

Update the printer firmware-

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

The third-party ink cartridges will work. But there are many cartridges in the market which are refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it is not working. Try a different cartridge supplier and check if that works.

Also, you can try the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues to fix the issue.

I hope that answers your concern adequately. Let me know!

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