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‎11-12-2020 01:39 AM - last edited on ‎11-12-2020 04:31 AM by Retired

HP Recommended
Product: HP6830
Operating System: Microsoft Windows 10 (64-bit)

I have put in 3 new HP color cartridges and the message is that they are damaged or failed. I then put in another set  and the same message. the HP Scan doctor didn't help. It said that "device status" was no good and it merely said that I should turn off power and unplug and then reconnect. I did that and still no good. I have up-to-date drivers installed and so what is wrong. Is there a printer hardware problem suddenly? If so, can it be repaired easily?

Please email me [Personal Information Removed]

 

Category:
1 REPLY 1

‎12-06-2020 02:04 PM

HP Recommended

@Avileher

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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