HP 6950 software

[CS1234]

When I click on the HP6950 on my desktop, DeviceSetup.exe starts instead of the printer software itself. I can use HP Smart instead, but there I don't have an option for a double sided scan. How to solve?

[Betty0610 · Accepted solution]

@CS1234

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s")

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer. 

Once done, please download and install the software from here: 

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day! 

[CS1234]

Unfortunately this doesn't solve the problem. I have followed all of the steps. When I reinstall the software, it says all software is installed and I have to register my product. But then when I register it says HP registration service is not available (could be because I already registered the product before), so I cannot finish the whole installation program. 

Any other suggestion????

[TEJ1602]

@CS1234

Thanks for replying!

Could you share the picture of the screen where you register the product

Meanwhile, I would suggest you try the Windows built-in drivers. Follow the steps below:

•    Go to Control Panel - Devices and printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[CS1234]

Above is the screenshot. Because of this I am stuck in the activation and therefore the installation process.

The Windows procedure also doesn't work, as it says the driver is not available... 

[CS1234]

Just to be sure you understand my problem. When I click on the printer icon on my desktop I go to the installation program instead of the printersoftware itself.

Printer icon on desktopClicking on printer icon gives this screen

[Betty0610]

Let's try this method of installation:

Create a TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the front panel of your Printer to get the IP address)

2. On your PC, go to Control Panel, from Devices and Printers, right-click the printer and left-click Printer Properties, select the Ports tab.

3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.

4. Type in the proper IP address for the printer.

This video resource will show you how to do it:

Create & Use TCP IP port

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[CS1234]

It finally worked without even trying the method you described below.

I did an uninstall and then reinstall of the printer. The first time I did this, it didn't work, but now it does, so finally solved.

Thanks!

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Have a nice day!:)