HP 6970 How to print non-standard size envelopes?

[nigelowen]

Can the Forum advise on how to set the printer to print a non-standard size envelope?

I'm trying to print an address and a return address on an envelope 19cm w x 12cm h however there is no option for this size of envelope in the set up menu nor an option to set a custom size.  Consequently when I try to print my envelope I get an error paper size mis-match error.

Have I missed something obvious?

Any help much appreciated.

[Dragon-Fur · Accepted solution]

@nigelowen 

The Specifications do not prohibit the use of Custom Sizes, though there are size restrictions.

Supported custom sizes

To avoid paper jams and other issues when printing on nonstandard custom paper sizes, make sure the dimensions fall within the parameters listed in the following table.

Paper size	Tray 1	ADF
88.9 to 215 mm (3.5 to 8.5 inches) wide and 127 to 355 mm (5.0 to 14.0 inches) long	☑️
127 to 216 mm (5.0 to 8.5 inches) wide and 127 to 355 mm (5.0 to 14.0 inches) long		☑️

The following might - or might NOT - be relevant to your Office version and Windows 7.

The information is presented FYI

Load the envelopes according to the Load Paper instructions in the User Guide

Check / Adjust / Retain the Paper at the Printer Display Panel

Open Printer Tray,

If you have not yet done so, add desired paper type

Close Tray

IF applicable for your printer:

Look for a message on the Printer Control / Display Panel,

Click Modify (wording varies), set the paper size and type, Click OK

NOTE:  If the size of the Paper Size is not in the Drop-down menu, Select Custom (likely the last selection in the list)

Set the Preferences - Windows

1. Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

1. Select and adjust settings in each category for the Media (kind of paper), source (tray), and paper size.

Settings > Devices > Printers and scanners

Left-Click on (your) Printer > Manage > Printing Preferences

Next

Tab Printing Shortcuts > Click / Highlight your preferred shortcut > Click Apply > Click OK to exit

NOTE - Make changes to a Shortcut

• Select a shortcut and adjust the settings for paper, source (tray), other settings / Tabs
• If there is a More > section, check / adjust settings in the sub-sections > Click OK to save sub-menu changes
• If supported, save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save under a new name
• Click OK to save the setup

Examples - Word > Mailings > Envelopes

First example is for #10, second example shows a custom 7x5 inch envelope setup.

Rabbits_and_Chickens_Test_Envelope_10_2Rabbits_and_Chickens_Test_Envelope_7x5_2

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 6970 All-in-One Printer series 

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[nigelowen]

Many thanks - by changing the feed method and putting in the envelope in with the long edge leading into the tray this solved the problem.

[Dragon-Fur]

@nigelowen 

You are welcome.

The "Feed" can "get you".

Remember to check it next time, too.  The setting does not always "stick".

Stay Safe.

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .