HP 6975 keeps saying Offline when I try to print

[harcat]

My printer shows being connected via WiFi and Blutooth is on but when I attempt to print it keeps saying the printer is offline. The HP Print and Scan Doctor won't download the setup software. It gets to the point of download and then sends me back to the starting point again. How do I get this printer online? All help appreciated.

[GOLD_MASTER]

Hello @harcat .

In order to palliate this issue, please check the printer status as follows:

1. On the keyboard, press the Windows logo key and the R key simultaneously. The Run window opens.
2. Type control printers, then press Enter key. The Devices and Printers window opens.
3. Right-click the name of your HP Officejet Pro 6900 series printer, then click See what's printing or Open queue.
4. Click Printer, and then uncheck Pause Printing and uncheck Use Printer Offline and close all windows.
5. Try to print.

If the issue continues, please configure a new port as follows:

1. On the keyboard, press the Windows logo key and the R key simultaneously. The Run window opens.
2. Type control printers, then press Enter key. The Devices and Printers window opens.
3. Right-click on your printer icon, then click on Printer properties, click on the Ports tab, and click on Add Port....
4. Select Standard TCP/IP Port and click New Port....
5. Click Next, then enter the printer's IP address (e.g. 192.168.1.97) in the Printer Name or IP Address field and click Next.
6. Once the port is added, click Finish and close all windows.
7. Try to print.