HP 7302 Smart Tank Printer

[Oldguy666]

I just purchased the HP 3702 from Costco
I connected the system to Ethernet for preliminary setup and everything seemed to work ok with the exception of the firmware update which just should a bar with 0% complete

I then setup a WiFi link which works in that I can print & scan

On trying to update the firmware I got a couldn’t connect to the network error

So I then loaded the HP Smart App which seemed to go ok, until I tried to find a way to update the firmware which took me back to the web page where I get the same network error

If I don’t get a response in the next couple of days i will return this and get an Epson printer 

Thanks in advance for any help

[Nal_NR]

Hi @Oldguy666,

Welcome to the HP Support Community. 

I'd be happy to help you! 

It sounds like you're experiencing issues with updating the firmware on your HP Smart Tank 7302 All-in-One printer. The firmware update process can sometimes be tricky, especially when switching between different network connections like Ethernet and Wi-Fi. Here are some steps to help you troubleshoot and successfully update the firmware:

1. Check Network Stability

• Ensure Stable Wi-Fi: Make sure that your printer is connected to a stable Wi-Fi network. If the signal is weak, consider moving the printer closer to the router or using a stronger network.
• Switch Back to Ethernet: If possible, reconnect the printer to the Ethernet connection, as wired connections are often more stable for firmware updates.

2. Restart Printer and Network Devices

• Power Cycle the Printer: Turn off the printer, unplug it from the power source, wait for about 30 seconds, and then plug it back in and turn it on.
• Restart Router: Restart your Wi-Fi router to refresh the network connection.
• Check Network Connection: Ensure that the printer is correctly connected to the network by printing a network configuration page.

3. Use the HP Smart App for Firmware Update

• Open HP Smart App: Ensure the HP Smart App is up to date. Open the app on your device.
• Locate Firmware Update: In the app, go to the printer settings or scroll down to find an option like Advanced Settings or Printer Maintenance.
• Initiate Firmware Update: Look for the firmware update option and follow the prompts to start the update process.

4. Manually Download and Install Firmware

• Visit HP Support Website: Go to the HP Software and Driver Downloads page.
• Find Your Printer: Enter your printer model (HP Smart Tank 7302 All-in-One) and select your operating system.
• Download Firmware: Look for the firmware section and download the latest firmware update file.
• Install Firmware Manually: Run the downloaded file and follow the on-screen instructions to install the firmware update on your printer.

Please find the remaining steps in the next post.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Oldguy666,

5. Disable VPN/Firewall Temporarily

• If you're using a VPN or have a firewall enabled on your device, temporarily disable them as they can sometimes block the connection needed for the firmware update.

6. Use a Different Device

• Try Another Device: If possible, try updating the firmware using a different device, such as another computer, smartphone, or tablet. Sometimes, the issue may be specific to the device you're currently using.

7. Clear Cache and Reset Printer

• Clear Browser Cache: If you’re using a web page to update the firmware, clear your browser cache and cookies before attempting the update again.
• Reset Printer: Perform a factory reset on the printer to clear any network or configuration issues that might be causing the update problem. To reset:
  • Go to the Setup menu on the printer's control panel.
  • Select Printer Maintenance or Restore Factory Defaults.

By following these steps, you should be able to resolve the issue with the firmware update on your HP Smart Tank 7302 All-in-One printer.

If none of the above steps work, consider reaching out to HP Phone Support for assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.