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‎11-28-2022 03:40 AM

HP Recommended
Product: HP OfficeJet 7612 Wide Format e-All-in-One

I have recently purchased a new PC running Windows 11, my previous pc was running on Windows 10 and had no problem connecting when scanning directly to the PC! I have download what is described as the full feature software for the printer, but the section titled 'Manage scan to pc' is not shown in the software and no PC is listed when selecting the destination of the scanned document?? 

Any advice/recommendations, suggestions will be appreciated!!

 

Alan.

 

 

 

 

1 person had the same question
1 REPLY 1

‎11-28-2022 08:34 AM

HP Recommended

@ALANDJ 

 

Welcome to the HP Community Forum.

 

Not sure --

At this writing, the printer does support the Full Feature Software for Windows 11.

 

Full Feature Software - Web Pack Installation Package - Information and Download

HP Officejet 7610 series Full Feature Software and Drivers 

 

Try / Consider

Restart Everything, including the router that controls your network.

 

Next,

Completely uninstall the printer software,

Restart the computer and log in.

Check and Remove any pieces of software that might remain stuck in the file system

If any changes are made, Restart the computer and log in

Download, Save, Install the Web Pack installation package

Restart the computer and log in

 

Reference - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_9Programs_and_Features_Printer_Desktop_Icons_9

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+

References / Resources

 

"Check and Remove" - Capture and Remove left over pieces of printer software after the software is uninstalled

Check_and_Remove_Section_2Check_and_Remove_Section_2

 

 

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet 7612 Wide Format e-All-in-One 

 

Thank you for participating in the HP Community:

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

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