HP 7612 printer locked on door open message

[previousaddress]

HI all,

            Having problems with my HP 7612 All in one printer. The printer is stuck on door open message on the screen. i have checked the priner ink door for obstructions & checked cartridges, also tried doing a hard reset by disconnecting the power and nothing has worked. The printer is setup wirelessly

Any help would be appreciated.

Cheers.

[Jeet_singh]

Hi @previousaddress,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are getting "door open" message on your HP OfficeJet Printer. Don't worry as I have a few suggestions which should help you resolve this issue.

Splendid effort and fabulous description of the issue before posting. Kudos to you on that score. You are a valued HP customer and it is paramount to assist you here. I take it as a privilege to share this platform with you.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the printer before the issue started?

Have you tried to update the printer firmware?

In the meantime, let's try these steps here: 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Let's try to update the printer firmware. Please go to  http://ftp.hp.com/pub/softlib/software13/printers/OJ7612/OJ7612_R1615A.exe  to download and update the printer firmware.

Once done, restart the printer, computer, and other devices which are on the same network and then try to check if that helps.

Also, make sure the ink cartridge door and the automatic document feeder (ADF) door is closed properly.

If the issue persists, I would suggest the next step would be to perform an advanced reset on the printer. 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

Regards,