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‎08-09-2022 05:20 AM

HP Recommended
Product: HP OfficeJet Pro 7720 Wide Format All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hello,

We've purchased a new 7720 printer with the Setup Cartridges inside but during setup the Setup Cartridge error shows up anyway. Can you please assist in bypassing this error? Thank you.

Category:
1 REPLY 1

‎08-15-2022 02:07 PM

HP Recommended

Hi @Ronon,

 

Welcome to the HP Support Community

I'd like to help!

 

We would have to perform an OOBE reset on the printer to bypass the error.

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping


ANAND_ANDY
I am an HP Employee

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