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‎03-13-2021 01:38 PM - last edited on ‎03-17-2026 09:14 AM by Moderator

HP Recommended
Product: HP Officejet Pro 7740

I have installed my new HP 7740 and the corresponding HP app (version 122.3.838.0) last week.  I can scan photos from the HP app without any issue, but I cannot scan from the front panel.

 

I am placing the photo on the scanner glass when I do this. 

 

All the earlier help solutions that I can find reference a Full Feature Software application which I can no longer find. 

 

I appreciate any help. 

 

Category:
1 REPLY 1

‎03-14-2021 01:35 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-pro-7740-wide-format-all-in-...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

These resources will be useful:

https://www.youtube.com/watch?v=hwYwHsvr180

https://www.youtube.com/watch?v=4tolrYjXzcw

https://www.youtube.com/playlist?list=PLUV0sXfF6zPjvGX7KpDjFfzRDv7_TDPG2


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
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