HP 7740 zip code product improvement study screen

[infoB7]

Why am I being forced to input a zipcode, i am not in the United States, UK nor any country that uses zip codes. what is the workaround please? the screen isn't letting me move forward.

[A_Gayathri]

Hi @infoB7 ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It sounds like you're encountering an issue with the setup or registration process of your HP OfficeJet Pro 7740 printer, where it's asking for a zip code, but you're not in a country that uses zip codes. Here are a few suggestions to help you work around this issue:

Try a Dummy Zip Code:

• Sometimes, systems may require a zip code for registration, even if you're not in a region that uses them. In such cases, you can try entering a dummy zip code, such as 00000 or 12345, to see if it allows you to proceed.

Bypass Setup During Installation:

• If the zip code is requested during the initial setup process, see if there's an option to skip or bypass that step. You might be able to proceed with the installation without entering a zip code.

Check for Firmware/Software Updates:

• Make sure your printer's firmware and software are up to date. Sometimes, issues like this are resolved in updates. Visit the HP support website to download the latest firmware and drivers for your printer model.

Use a Different Setup Method:

• If you are setting up the printer using a software application or online portal, check if there are alternative methods available. Some printers can be set up directly from the control panel without using additional software.

Set Up Without Registration:

• Look for an option to set up the printer without registering it. This option might be available during the installation process. After the initial setup, you can explore registration options separately.

I hope this helps. 

Take care and have a good day.-

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[infoB7 · Accepted solution]

i ended up pressing random numbers until it accepted it. even your 00000 or 12345 suggestion didn't work. 

[A_Gayathri]

HI@infoB7 ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[A_Gayathri]

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