HP 7858 only print one copy

[Alice75]

I have the HP Envy 7858 and use IOS Sequoia 15.3.2.  I used to be able to have it print multiple copies.  Now when I go to print, the number of copies is grayed out and I am only able to print one copy.  What has happened?

[zoey7886]

@Alice75, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP 7858 printing only one copy! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like the issue could be related to either the printer settings or the driver. Here are a few steps you can try to fix it:

Restart Everything – Sometimes a simple restart can do the trick. Try restarting your printer, iPhone, and even your Wi-Fi router.

Update Printer Firmware – Make sure your HP Envy 7858 is running the latest firmware:

• On your printer, go to Setup → Printer Maintenance → Update the Printer.

Remove and Re-add the Printer – On your iPhone:

• Go to Settings → Printers & Scanners → Remove your HP Envy 7858.
• Restart your iPhone.
• Add the printer back by selecting Add Printer.

Reset Printing System on iOS – If the issue persists:

• Go to Settings → General → Transfer or Reset iPhone → Reset → Reset Network Settings.
  (This will reset Wi-Fi settings, so you’ll need to reconnect to your Wi-Fi afterward.)

Try Printing from a Different App – Sometimes the issue is app-specific. Try printing from another app (like Notes) to see if the problem persists.

Let me know how it goes! If it's still not working, we’ll dig deeper and figure this out together. 😊  

Take care, and have an amazing day!  

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Regards,