HP 8015e is bricked, any ideas?

[ih8h]

I never knew how much I despised HP printers until now, as my 'brand new' 8015e is bricked already, ultimately thanks to a unwarranted update. Of course, the week I realize I'm screwed is the week my HP warranty is up.

I've put 100 pages through this thing, exhausting the colors almost immediately, where I then purchased 3rd party replacements. They worked for about 10% through and then stopped suddenly, essentially forcing me to learn a brand new trade. 1000 hours of troubleshooting later, it's time to send this P.O.S. into space on a rocket.

After trying each type of reset procedure, I'm at a loss. I hoped "OOBE" would come to the rescue with an old firmware file download as well, but of course not. HP SMART app says all is well, but the printer itself won't spit a page out no matter what I do.

It won't 'align,' 'test-print,' or do anything remotely related to printing, but it sure likes to appear as if it is functional. 

POWER ON - "Printer cannot print."

Next menu, "Align the printhead." "Continue." 

Back to "Printer cannot print." "OK."

"Canceling" screen until hard reboot. Repeat.

**bleep**.

[VikramTheGreat]

Hi @ih8h,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out and sharing such a detailed summary of the issues you’ve encountered with your HP OfficeJet 8015e All-in-One Printer. We absolutely understand your frustration — a new printer should simply work, and we apologize that your experience has not met that standard.

You’ve described a situation where the printer Powers on, but displays “Printer cannot print”, gets stuck in an endless alignment or cancelling loop will not execute any print function (test page, alignment, etc). Reports as “ready” in HP Smart, but are non-functional physically. Worked briefly with third-party cartridges, then stopped.

Step 1: Install Genuine HP Ink (Even Temporarily)

To confirm whether the lockout is cartridge-related:

1. Remove third-party cartridges
2. Install a full set of genuine HP 910 or 910XL cartridges with original chips
3. Restart the printer and check if it will perform alignment or print a test page

If it resumes printing, the third-party cartridges will be blocked by dynamic security.

Step 2: Reset the Printer (Already Attempted, but Confirmed)

Since you’ve tried soft and hard resets, we can confirm this likely isn't a simple firmware stall. However, if you want to try again:

Partial Reset (does not affect firmware):

1. Turn the printer off
2. Disconnect the power cable from the back
3. Hold Power + Cancel (X) button
4. While holding the buttons, plug the printer back in
5. Wait until the printer starts and releases the reset

If that fails, and the printer is still stuck in the alignment loop, proceed to the next step.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support