HP 8020e series printer setup issues.

[kjmorrison]

I have been trying for two days to set this dang printer up. It is used and I factory reset it at least two times. I have followed every direction to get it set up and NOTHING WORKS! I'm beyond frustrated to get this thing to work. What else is there to do? I have an HP Chromebook so one would think it would be easy to setup. I have tried setting it up from my phone. What the hell am I doing wrong? I can't even print a basic paper from this printer!

[Max3Aj]

Hi @kjmorrison, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I get your frustration—setting up a printer should not be this hard, especially with an HP Chromebook. Let’s break it down and see where things might be going wrong.

Steps to Try:

Factory Reset Confirmation
Since you already reset it, let’s make sure it's at the initial setup screen. If not:

• Reset Again: On the printer, go to Settings > Printer Maintenance > Restore Factory Defaults.

Check Printer’s Wi-Fi Connection

• If the printer is not connected to Wi-Fi, it won’t work properly.
• On the printer, navigate to Wi-Fi Settings and try reconnecting to your network manually.
• If it keeps failing, try turning off the router for 5 minutes, restart the printer, and retry the connection.

Use HP Smart (But Bypass Setup Issues)

• On your HP Chromebook, open the HP Smart Web App.
• If it fails to detect the printer, skip setup and try adding it manually using the IP address.
  • Find the IP on the printer’s Wireless Summary or Settings > Network > Wi-Fi Status.
  • Open Chrome, go to chrome://os-settings, then Printers > Add Printer and enter the IP.

Enable Wi-Fi Direct for Direct Printing

• If the Wi-Fi setup isn’t working, try Wi-Fi Direct:
  • On the printer, go to Wi-Fi Direct Settings and enable it.
  • On your Chromebook, connect to the printer’s Wi-Fi network (it should be named something like "DIRECT-HP-8025e").
  • Then, try printing a test page.

Remove HP+ Requirement

• Since it’s a used printer, HP Smart might be blocking you because it's expecting HP+ activation.
• If prompted for HP+ setup, try skipping or selecting “Set up later.”
• If setup forces HP Smart and gets stuck, let me know—I can guide you through bypassing it.

USB Printing (as a last resort)

• If Wi-Fi setup fails, connect the printer to your Chromebook via USB.
• Go to Chrome OS Settings > Printers > Add a Printer and check if it’s detected.
• If detected, select HP OfficeJet Pro 8025e, and try printing.

You may refer to this document - HP OfficeJet Pro 8025e All-in-One Printer Setup | HP® Support
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support