HP 8030 Print

[KUVINOD7]

Lately we are seeing the following error while Printing from Windows 10 1809 OS builds

The document Print Document, owned by 3194, failed to print on printer HP OfficeJet Pro 8030 series. Try to print the document again, or restart the print spooler.

Data type: RAW. Size of the spool file in bytes: 252316. Number of bytes printed: 65577. Total number of pages in the document: 1. Number of pages printed: 0. Client computer: \\ABCDS. Win32 error code returned by the print processor: 2152796175.

Restarted Print spooler multiple time but no luck. also used HP Scan doctor, initial test page prints and then when you start printing from a word document, it fails with the error.

[Kumar0307]

@KUVINOD7, Welcome to the HP Support Community!

• Are you using the HP Smart app to print or the full-feature printer driver?
• Have you tried printing different types of documents like PDF, or Webpages and check if the issue persists?
• If this error occurs only while printing word documents, it could be an application-specific issue.

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[KUVINOD7]

Thanks. We do not have Windows store enabled so cannot download HP Smart App. Are there any standalone version available ?

Different documents also have the same issue.

[Kumar0307]

@KUVINOD7

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try printing.

Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[KUVINOD7]

It did not work out. Any reason why and when we see the specific error in the event viewer ?

[Kumar0307]

@KUVINOD7

Event viewer will not help us in this case. I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team.

Please reach out to the HP Technical Support team in your region for further assistance. 

Keep me posted for any other assistance.