HP 8125e no setup cartridges

[MainMacMan]

trying to setup HP printer for my 86 year old mother,  she purchased new cartridges and threw away setup cartridges.  Printer control panel is asking for the setup cartridges!

[Deep_World]

Hi @MainMacMan,
 
Welcome to the HP Support Community!

Thanks for reaching out!

You’re doing a wonderful job helping your mother with this, and I’ll make sure we find a way forward. I  understand how  this must feel, especially when you’re setting up the printer for your mother. 

Could you please confirm the replacement cartridge are the genuine hp cartridge ?

Here are a few things you can try :

1. Check cartridge type: Some HP printers require special “setup” cartridges during the very first installation. If those were discarded, the printer may not proceed.
2. Update printer firmware: Connect the printer to Wi-Fi and check if a firmware update is available. Sometimes updates remove the requirement for setup cartridges.
3. Reset printer: Power off the printer, unplug it for 60 seconds, then restart. This can clear certain setup loops.

You can refer to this link : HP Printers - A 'Use SETUP Cartridges' Error Displays  - Click here . 

I hope this helps.

[MainMacMan]

I need the setup cartridges.  I do not know how to request them to be sent to me from HP.

[Deep_World]

Hi @MainMacMan,
 

Thanks for your response. 

Please follow the step-by-step instructions below to attempt the override process on your printer.

01.Access Support Menu

Begin by navigating to the Support Menu from the printer control panel.

Bottom left

side → Return icon → Support Menu- Touch the Return icon on the bottom left side of the control panel

Touch Support Menu

02.Open System Configuration

Navigate through the menu to reach the System Configuration option.

Touch the right arrow three (3) times

Wait until System Configuration menu displays

Press OK

03.Enable TradeatOOBE Mode

Confirm the TradeatOOBE mode setting.

Press OK in the TradeatOOBE mode screen

Continue pressing OK until the screen reads Trade

04.Return to Home Screen

Exit back to the main screen to complete the override attempt.

Press the red X four (4) times

Confirm the Home screen displays

You can try the steps in this document to see if they may help with this situation  : HP ink cartridge issues including, incompatible, missing and not recognized errors  - Click here . 

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Regards

Deep_World

[MainMacMan]

Deep_World,

If you work at HP you would know there is no way I can figure out how to hit the return icon as the printer control panel is locked into the error message.  How do I get another set of starter inkjet cartridges from hp to replace the regular cartridges she has purchased and installed ?  Can I return the entire printer to HP?  IF so how ?

[Deep_World]

Hi @MainMacMan,

Thanks for your response. It looks like you’re still having issue with the unit.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

Deep_World

[Deep_World]

Hi @MainMacMan,

Kindly insert the new cartridges and follow the below steps : 

A. For non HP+ printers : 

Control panel displays Use SETUP Cartridges message.

1. On the control panel, press * # * * buttons.
   Note: 
   

You must press the buttons within 4 seconds.

1. Open the printer access door.
2. Close the printer access door.
   The cartridges should get accepted.
3. If the issue persists, repeat steps 1-3.

B. For HP+ printers :

Control panel displays Use SETUP message.

1. In the highlighted area, click 4 times.
   Note: 
   

You must click 4 times within 4 seconds.

1. Open the printer access door.
2. Remove the trade cartridges.
3. Close the printer access door.
4. Wait until the printer control panel displays Cartridges Missing error.
5. Open the printer access door.
6. Reinsert the trade cartridges.
7. Close the printer access door.
   The cartridges should get accepted.
8. If the issue persists, repeat steps 1-8.
   
   
   Regards
   Deep_World