HP 8180 Scan facilty lost

[Mike1B]

My HP Photosmart C8180 All-in-One printer/scanner (in prestign condition) scan function no longer available in 2022.  I was having trouble last year but overcame the problem by using HP Print & Scan Doctor (messy but a good workaround).  This year it finds the printer and scanner but when I select 'scanner' it prompts to download a new installer for Print & Scan Doctor 5.6.4 which, even when downloaded and installed, does not access tha scanner. I cannot find an updated Printer/Scanner Driver on HP site either. Does anybody have a work around for this problem as HP are not responding to requests for help.

[Kumar0307]

@Mike1B, Welcome to the HP Support Community! I’m here to help.

I'm afraid the printer you are using has no driver available on the HP Support site due to its age. Also, this is an end-of-life printer. Support options are limited.

For printing, install the printer using Windows built-in driver

Refer to this document to know how. Try printing. Use Deskjet 990c driver if your printer is not listed.

Refer to this document HP printer setup (Windows built-in driver) for help.

Use a compatible scanning app to scan.

HP Scan and Capture app: Use this free app available from the Microsoft Store to scan photos or documents.

Go to Installing and Using HP Scan and Capture (Windows 10) for more information.

Windows Scan app: Use this Windows app to scan from most HP all-in-one printers.

Search Windows for Scan, and then click the Scan app in the list of results.

Windows Fax and Scan: Use this pre-installed tool to scan photos and documents.

Search Windows for fax, click Windows Fax and Scan in the list of results, and then click New Scan.

If this does not help, as the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!