HP 8610 wont print wireless

[Art_H1]

Recently changed cable modem, but have same Linksys EA 3500 N750 wireless router. Printer is connected to WiFi, but will not print. Getting message "error setting up printer" on chromebook.   Printer not found on iMac or iPhone. Could easily print from all devices previously. HELP!!

[Kumar0307]

@kk4mds

Welcome to the HP Support Community!

Resetting the Network settings and running the wireless setup may resolve this issue. Let us try these steps: 

• Make sure the printer and the other devices are connected to the same wireless network.
• This printer supports only 2.4GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Step 1: Restart your network devices

1. Turn off the Router, Printer, and the computer/ mobile devices.
2. Wait for 60 seconds.
3. Turn on the Router first and wait for all the lights to stabilize.
4. Turn on the printer and allow it to configure itself.
5. Turn on the computer/ mobile devices.

Step 2: Reset the network settings and connect the printer to the wireless network

1. From the home screen of your printer control panel, touch the Wireless icon .

2. Touch the Setup icon .

3. Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.

4. After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard.

   The printer searches for available networks.

5. Touch the name of your wireless network.

6. Type the WEP or WPA key (network password), and then touch Done.

   If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password.

   Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

Step 3: Check the Connectivity

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.

• Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.

•  If you get any security notification, click on show details and 'proceed to this website'.

•  Try to print a test page.

Let me know how this goes.

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