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‎11-19-2019 08:08 AM

HP Recommended
Product: HP8620
Operating System: Microsoft Windows 10 (64-bit)

Hi,

The software dashboard has stopped working for the HP8620, will this ever be resurrected ?

2 REPLIES 2

‎11-19-2019 10:40 AM

HP Recommended

Hi,

Is it the scanning software or the printer software that stopped working? these are 2 different things...

 

Try following the below steps and check if that may help to resolve a scan problem:


From the search bar type CMD, right-click on Command-Line and select Run as Administrator, be sure to confirm any prompt by pressing Yes.

Past the following command and press enter:

Sc config stisvc depend= rpcss/ShellHWDetection

Now restart your computer and check if you may able to scan.

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎11-20-2019 12:27 AM

HP Recommended

Hi,

It is the "solution centre" software I think they called it where you can have total access to all information in relation to printer, i.e. scanning, printing etc, after a windows update it no longer works - will this be resurrected and sorted ?

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