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‎08-04-2020 02:48 PM

HP Recommended
Product: hp 8702
Operating System: Microsoft Windows 10 (64-bit)

I have an HP 8702 printer. How do I downgrade the firmware? (HP updated it and now my ink cartridges are failing.

5 people had the same question
3 REPLIES 3

‎08-07-2020 05:47 AM

HP Recommended

@FrustatedUser, Welcome to the HP Support Community!

 

There is no option to downgrade the firmware on the printer. Are you using non-HP ink cartridges?

What is the error?

A firmware update will not cause issues to the ink cartridges.

For now, kindly perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎08-07-2020 10:13 AM

HP Recommended

Well, that link sends me to a blank page.  I had no problems until HP updated the firmware on my printer. Suddenly the printer would not print or give me any indication of ink levels. So I ordered new non-hp ink. The printer just kept telling me to reinstall the cartridges.  So I ordered a second set from a different manufacturer. Same result.

1 person found this reply helpful
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‎08-08-2020 01:10 AM

HP Recommended

@FrustatedUser

 

I rechecked the link and it is working fine. Try with a different browser. HP does not recommend the use of non-HP ink cartridges. It may or may not work. It can damage the printhead of the printer. 

If the issue persists, this could be a hardware issue. Please reach out to the HP Support in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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