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HP Recommended
MacBook Pro
macOS 11.0 Big Sur

Hi

I have a new MacBook Pro (I am actually running Mac OS 12.0.1...but that was not an option).  I am trying to connect it to my HP Officejet Pro 8710.  Specifically I want to enable Scan to Computer from my Printer to my MacBook.  

 

I can use Scan-to-Computer for my iMac on the network and I used to be able to do use Scan-to-Compter for my previous MacBook, but I can't seem to find the HP printer software drivers to set this up on my new Mac.  All I can find is HP Easy Start which doesn't seem to work. Is there somewhere where I can download the old drivers and bypass Easy Start?  Printing is working by the way...just not Scan-to-Computer...I do not see my MacBook from the printer screen and I don't see anywhere to turn on the Scan-to-Computer function on my MacBook like I used to be able to do

 

Any other suggestions?  Also, I used to use HP Utility for Mac...but I haven't been able to find that anymore either.

 

thanks!

 

 

thanks

1 REPLY 1
HP Recommended

@deanst, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to scan to computer. This requires HP Utility to be installed on the Mac.

 

Yes, there is no downloadable link available for the utility. If you have tried installing the printer driver via HP Easy Start and you are still not able to use this feature, please reach out to the HP Technical Support team in your region for further assistance via a remote session. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.