HP 8710 Printing and Scanning Requires Debugging Every I Time I Try to Print or Scan

[JimH62]

I have an HP 8710 All-in-One Printer that I am having a lot of trouble getting to reliably work.

I have 3 different laptops that print to this printer.  If I have not printed from one of these devices on the current day I am always unable to connect to that printer, and hence unable to print or scan.

Testcase:

1. Login to laptop1.

2. Print anything.

3. Print job goes into print queue but does not print.

4. Reboot the HP 8710 Printer and restart the print job - might print, but usually does not.

5. Reboot laptop1 and restart the print job - might print, but usually does not.

6. In the HP Smart app, click on the troubleshooting app - it says that no problems have been found.

7. Download HP Print and Scan Doctor and run - ask it to fix print problems - might fix the problem but usually does not.

8. Uninstall the HP Smart app and reinstall it and reconnect to the printer.  This usually fixes the problem,

9. If I go to a different laptop (laptop2 or laptop3) I have to repeat the entire process.

10. If I try to scan, I have to repeat the entire process.

Summary: Every day, the first time I try to print or scan on each laptop I am unable to.  I need to spend a fair amount of time debugging and most likely reinstalling the HP Smart software.  I find this unacceptable.

Ideally, I'd like my HP 8710 to print and scan when asked to.

Alternatively, I'd consider replacing my HP 8710 with a newer HP Printer if I was confident that it would actually work.  But I have no confidence that this would happen.

Does anybody have any debugging ideas or recommendations?  If not, I guess I will need to purchase a printer from a competing vendor as I have had such a miserable experience with this HP 8710.

Thanks for any ideas, insights, or even sympathy on this topic.

[Jay_G24 · Accepted solution]

Hi @JimH62,

I'd be happy to assist you.

I understand you are unable to print and scan from your computers.

Let's try and uninstall the HP Smart and printer software from the root level on your PC and install the full feature printer software.

First, unplug the USB cable from the printer if present.

• Go to Control panel – Programs and feature – Select all the HP printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Restart your computer.
  • Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.
  • Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
  • Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device". 
  • Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
  • Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go running window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
  • Once done you can try cleaning out your temporary files and cached files. You can try using automated applications like some cleaner software's that you can download from the internet.
  • Now restart your computer again.
  • Open the Run window again, type “services.msc” and press ok to get services window.
  • Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
  • Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
  • Repeat the same exercise on “Function Discovery Resource Publication” as well
  • Windows image acquisition stop and restart the service 

Reinstall the drivers from the Software and drivers page(install HP Easy Start under software-utility tab)

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[JimH62]

Jay,  Thank you for the detailed steps.

I have performed them on all 3 of the connected laptops.  As of right now, everything is working.

I will monitor the situation for a few days a report back with results.

Thanks again!

[Jay_G24]

That's great, Happy to hear that.

keep me posted!

Stay safe!

[JimH62]

Your proposed solution seems to have fixed the problem.  Thanks so much for your help!

[Jay_G24]

you're welcome 🙂

If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!