HP 8710 all in printer

[sb35]

HP printer unable to connect to network even after multiple try's. Very frustrated, can someone please confirm that there is no updated firmware for OS 10.15.2 Catalina?  And please confirm when  the fix will happen? 

SB35  

[Kumar0307 · Accepted solution]

Hi @sb35

Welcome to the HP Support Community. I'd be happy to assist you in connecting the printer to your wireless network.

Update the printer firmware

Click here to know different methods of updating printer firmware.

To update the printer firmware from the printer screen, go to Setup > Printer maintenance > Update the printer > Check for updates now.

Go back to Setup > Network setup > Restore network settings > Yes

Go to Network setup > Wireless > Wireless setup wizard > Choose your network

• Make sure the printer and the MAC are connected to the same wireless network.
• This printer supports only 2.4GHz network. So, the MAC should be on the 2.4GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

If the issue persists, try restarting the Router, Printer and the MAC and try again.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[sb35]

Hello, 

Apologies for delay in responding back I followed your instructions and i was able to link the printer to my Mac. 

Thank you very much 

sb35

[Kumar0307]

@sb35

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!