HP 8710 driver not available

[NorthwoodsM]

Used to be able to print from this laptop but now cannot.  I've uninstalled and reinstalled the printer and software multiple times today, followed ideas from different posts but still no luck.

A solution I read from a previous forum post indicated they had luck with the "run command to dig the problem out of MSDOS" but no details on how to do that were provided.

I would appreciate any assistance!  Thanks!

[Betty0610 · Accepted solution]

@NorthwoodsM

Welcome to the HP Support Community.

Let's try this first 🙂

Let's run the HP Print and Scan Doctor:

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

If the issue persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[NorthwoodsM]

Print and Scan Dr did not work. 

The  root uninstall and reinstall did work!

Thank you!    Blessings & be Safe!

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Have a nice day and stay safe!:)

[printer456]

I am trying to connect my 8710 printer to my HP laptop and continue to get either "driver not found" or network unavailable error messages.   I have tried multiple options including the solution here to no avail.   Printer is not connecting (and now, not showing up) but it will allow me to scan to the computer.