HP 8715 Scanner scans no more - instead scanner says "scan in progress"

[JOE8715]

Hello everybody, I am using a HP officejet 8715 all in one - for years this printer runs properly. A few day ago I scanned a page and after this scan the scanner didn't work anymore. After running serveral tests the hp doc says that there is a driver problem - there is no support from HP - how can this be possible?

Does anybody has an idea to solve the problem - beside buying a CANON?

Thank you very much,

[Andr-1611]

Hello @JOE8715 ,
Welcome to the HP Support Community!

Try first this:

1. shut down printer via on/off switch
2. switch off the router
3. shut down the computer
4. wait about 60 sec.
5. switch on the router, wait until the router has completely initialized itself again
6. Switch on the printer, wait until the printer has finished its initialization
7. switch on computer, log in (with admin rights) and wait about 10 sec.

... and now everything's working again?

If that doesn't help, here's what you need to do:

1. Uninstall HP printer software, and then remove the printer from your Devices list. 
2. Restart the PC
3. Close all programs
4. download only this complete package: HP OfficeJet Pro 8710 All-in-One Print and Scan Driver and Accessories 
   File name: Full_Webpack-40.15.1230_1-OJ8710_Full_Webpack.exe (115.8 MB)
5. Close all programs
6. Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the EXE
7. The installation was completed successfully, now you must ...
8. Restart the PC again
9. Now the installation is complete.

Document error messages accurately, even better is to take a screenshot of it and upload here.

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

[JOE8715]

Hello, thank you for this proposal of a solution - unfortunatelly it doesnt work. Even connecting the printer via usb there appears the message "scan in progress" try afterwards,,,,

There seems to be a problem with the driver.

Printing works properly, but not scanning.

Any idea besides buying a Canon Printer?

Thank you very much,

best Joe

[JOE8715]

I tried everything, several times... each time same: Printer says "problem with the printer, please turn off". Diagnose with hp help: verify driver... 

[Andr-1611]

Is that possibly the case: HP printers - 'Driver is unavailable’ or a yellow bang when connecting USB (ARM64, Windows 10)  ?