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‎05-04-2020 11:02 AM

HP Recommended
Product: HP 8715 printer
Operating System: Microsoft Windows 10 (32-bit)

I have a HP 8715 inkjet that recently accepted a firmware update where I can't use reman cartridges. Can someone send me a link to perform the downgrade?

10 people had the same question
1 REPLY 1

‎05-11-2020 07:48 AM

HP Recommended

@Bill285, Welcome to HP Support Community!

 

There is no firmware downgrade option for the printer. 

 

This is Dynamic security enabled printer. The Firmware Update may prevent supplies with non-HP chips or circuitry from working.

Note: For printers manufactured prior to December 1, 2016, dynamic security will not be enabled by the firmware. Please note that HP cannot guarantee the quality or reliability of non-HP cartridges.

 

You may refer to this document -  HP Printers - Dynamic Security Enabled Printers

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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