HP 8715 will not scan color document since switching to Window 11

[dki1205]

I am attempting to scan a paper document from a HP 8715 AIO from a Dell laptop that is running Windows 11.  I recently switched to Windows 11 from Windows 10.  I am unable to choose Color document.  I think I need TWAIN drivers.

Error Message:  WIA Scanner Driver might face problems using 'Hidee Scanner's Native Interface' mode. Switching to "Show Scanner's Native Interface' mode. 

[Dragon-Fur · Accepted solution]

@dki1205 

Welcome to the HP Community Forum.

If you are seeing that message, it is perhaps because you are not using HP scan software

AND

The Full Feature Software / full driver printer software is not installed

OR

The full driver printer software is installed but is not working as expected

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Printer Software

If the printer software is already installed

(then)

Uninstall all the printer software in Control Panel > icon view > Programs and Features

Check / Remove any printer in  Control Panel > icon view > Devices and Printers

Restart the computer and log in

Next,

Install a fresh copy of the Full Printer Software

Restart the computer and log in

>>> Full Feature Software - Web Pack Installation Package - Information and Download <<<

HP OfficeJet Pro 8710 All-in-One Print and Scan Driver and Accessories 

Optional --  Use or Ignore as suits your situation

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Basic Instructions - Install the Full Feature Software / Full Driver printer software

Preparation

• If the printer software is still / already installed, Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

NOTE:  If the printer also installs Help files - Uninstall the printer help file package from Programs and Features when you are uninstalling the main printer software.

• >>> After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers.  If the printer is listed, Right-Click on the printer and "Remove" > Restart the computer and sign in.

• If Continuing issues, software won't install,or you see message "Driver Unavailable" during installation:    After you Uninstall the printer software > Restart the computer and log in >>> Add the steps described in the "Check and Remove" section.
• Check_and_Remove_Section_2

Continuing

• If using VPN, shut it off to install software.  NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.

• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).

Next,

Installation

• Download and Save the Full Feature Software Web Pack installation package
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using a USB printer cable to connect the printer to the computer, connect the cable when instructed to do so, near the end of the installation procedure
• After the software is installed, Restart the computer and log in

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Example - Full Features Software / full driver printer software - Installed

Programs_and_Features_Printer_Desktop_Icons_9

Product Information > Specifications

Printer Specifications for HP OfficeJet Pro 8700 Printers

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 8715 All-in-One Printer 

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