HP 8720 Driver not available

[Cthelen]

Suddenly I am unable to connect with my printer - out of nowhere.  No idea what happened, but now it says driver not available.  I have uninstalled and reinstalled and gone through every help tool I can find.  Nothing is fixing it.  Help!

[Kumar0307]

@Cthelen, Welcome to the HP Support Community!

• Make sure the printer and the MAC are connected to the same wireless network.
• This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Let us try to install the printer using its IP address.

1) Obtain the IP address of the printer by clicking on the wireless icon at the bottom of the printer screen

2) Right-click your printer, select Printer Properties, click the Ports tab and then click Add Port.
3) Select Standard TCP/IP Port, and then click New Port.
4) Follow the instructions to add a new port.
5) Try printing.

Hope this helps! Keep me posted. 

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