HP 8720 Printing Shortcuts locked

[larry_o]

Tried to print two-sided (duplex) however on the printing shortcuts tab, all of the options have a lock symbol which prevents me from selecting two-sided printing or any of the other options.

Things I have tried:

Deleted and reinstalled the printer from devices and printers (multiple times)

Deleted and reinstalled drivers from the Print Servers Properties window

Did a factory reset on the printer.

Tried using the HP Smart App, it found no errors

After all this, I still am unable to select Two-sided Printing because of the lock symbol.

I know the printer will print two sided because I am able to print from my IPad using air-print.

Any additional suggestions would be appreciated.

[Kumar0307]

@larry_o, Welcome to the HP Support Community!

I understand you are not able to print 2-sided from the Win PC. Let us try these steps:

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

Remove the printer from devices and printers.

Install the printer using the TCP/IP port:

1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing 2-sided.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

Hope this helps! Keep me posted. 

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