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‎11-19-2017 01:43 PM

HP Recommended
Product: HP 8720
Operating System: macOS 10.12 Sierra

I recently upgraded to High Sierra OS on my Mac and now my HP 8720 won't wirelessly print. There are no specific upgrade drivers. Is there a generic driver or fix available? Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-21-2017 03:51 PM

HP Recommended

@Monge10

 

Thanks for reaching out to us on HP Support Forums. I came across your post and would like to assist.

 

I understand that your HP OfficeJet Pro 8720 All-in-One Printer does not print after upgrading to Mac High Sierra OS. Not to worry, I'll do my best to assist you with this case. 

 

I suggest you to download and run the HP Easy Start. This has added Mac OS 10.13 support. The HP Easy Start is the new way to set up your HP printer and prepare your Mac for printing. HP Easy Start will locate and install the latest software for your printer and then guide you through printer setup.

 

I sincerely hope this fixes the issue. Keep me posted. Cheers! 😉

View solution in original post

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6 REPLIES 6

‎11-21-2017 03:51 PM

HP Recommended

@Monge10

 

Thanks for reaching out to us on HP Support Forums. I came across your post and would like to assist.

 

I understand that your HP OfficeJet Pro 8720 All-in-One Printer does not print after upgrading to Mac High Sierra OS. Not to worry, I'll do my best to assist you with this case. 

 

I suggest you to download and run the HP Easy Start. This has added Mac OS 10.13 support. The HP Easy Start is the new way to set up your HP printer and prepare your Mac for printing. HP Easy Start will locate and install the latest software for your printer and then guide you through printer setup.

 

I sincerely hope this fixes the issue. Keep me posted. Cheers! 😉

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‎11-21-2017 05:04 PM

HP Recommended

Thanks so much for answering me and trying to help. I already tried downloading that app and it did not work. I just repeated all the steps....downloading the app and trying to connect. For some reason, it does not "see" my printer. My printer works fine on my other Mac that was not updated. Appreciate your help.

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‎11-22-2017 11:51 AM

HP Recommended

@Monge10

 

You're welcome. 🙂

 

I understand that the HP Easy Start did not work. However, please try to install from this link and let me know how it goes.

 

All the best! 

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‎11-25-2017 08:36 AM

HP Recommended

After mulitple attempts, I was able to successfully install the software and my printer is now working properly. Thank you so much for your help, I really appreciate it.

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‎11-25-2017 12:44 PM

HP Recommended

@Monge10

 

You're most welcome. 

 

I'm glad that the printer is working fine now and hope it stays that way. I must say that technical solutions can only be provided, but it was you who implemented them to perfection. 

 

Happy printing!

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‎12-24-2017 07:58 AM

HP Recommended

Sorry to bother you again with the same problem, but after another update, I can no longer print wirelessly again. I tried uninstalling and reinstalling with the link you sent me, but it is not working this time. Can you please help me again. Thanks so much

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