HP 9010 UPDATE PROBLEM - A PROBLEM HAS OCCURED WITH SYSTEM FILES

[AmineGuel]

Hello, i have a problem with my HPOfficeJet 9010 Pro, i was trying to reset the printer and than after restarting i get this error " A problem has occurred with one of the printer's critical system files. A printer update will be installed to fix this problem. "

I was looking for a way to update it but i didn't find any method, the printer don't appear in HP Smart app .

I was looking to update it via USB but i didn't found the firmware.

Anyone can help me to fix this problem.

Thank you 🙏 

[sandytechy20]

@AmineGuel 

Welcome to the HP support community.

I understand that you want to reset the printer, I am glad to assist you.

You might have to perform a semi-full reset on the printer.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[AmineGuel]

Hello, thank you for your help, but i can't access to any menu. it's blocked in the indicated message. 

So i was looking to update it via usb but i didn't find a new firmware update .

[sandytechy20]

@AmineGuel 

Disable automatic firmware updates from the Front Panel to fix the issue.

1. On the control panel/ front panel of the printer touch Setup or the Gear Icon . 
2. Then scroll down to Printer Maintenance and select it. Then scroll down to Restore and select it.
3. Then select Restore Factory defaults. When prompted to confirm the action, please select Yes. 
4. This will restore the printer to factory defaults and the printer will restart. Once the printer is restarted, On the control panel/ front panel of the printer touch Setup or the Gear Icon  . 
5. Then scroll down to Printer Maintenance and select it. Then Scroll down to Update the Printer and select it.
6. Under update the printer, select “Printer Update Options” and select the option “Do not check”. When asked to confirm the settings, please select Yes.
7. Then connect the printer back to the network.

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.