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‎09-28-2020 01:06 PM

HP Recommended
Product: HP 9015 Officejet

I'm attempting to set up a new (refurbished) printer and I continue to receive an error message that the printhead is not detected, missing, or improperly installed.  I've removed and reinstalled the printhead multiple times as suggested by the support page, but the result continues to be the same error message.

Any ideas?
Thanks

Category:
1 person had the same question
1 REPLY 1

‎09-30-2020 05:55 PM

HP Recommended

@djmckinley

 

Welcome to the HP support community.

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Updating the printer firmware might resolve printhead problems. Go to Updating or Upgrading Printer Firmware for more information.

 

Refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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