HP 9015e: Bug in scan to network folder settings

[bucmic]

I'm using scan to network folder. Default setting is color and 1-sided. When I go to the settings page on the printer to change  to greyscale and 2-sided these settings won't be saved. When I go back to the settings and set greyscale again, the 2-sided option does not exist anymore. I need to restart the printer to get the 2-sided option back. Finally I cannot print greyscale 2-sided, only color 2-sided works. This is a bug, please fix it.

[Nal_NR]

Hi @bucmic,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with printing greyscale 2-sided. 

It seems like you're experiencing a bug with your HP 9015e printer where the two-sided printing option disappears when you switch to grayscale mode in the settings. 

Additionally, you've mentioned that even when the two-sided option reappears after restarting the printer, it only works for color printing, not grayscale.

Try updating Firmware/ drivers by selecting your current OS. Click here

You may also refer to this HP document: https://support.hp.com/in-en/document/ish_1716406-1413451-16

You may also refer to this document for further assistance.

Let me know if this helps and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[bucmic]

Hello,

thanks for quick response.

After restarting the printer the two-sided option is back but the same steps lead to the same results again.

Firmware is up to date.

Please forward this issue to the development team.

Thanks Michael

[Nal_NR]

Hi @bucmic,

I will share the feedback with the concerned team. 

I truly appreciate your time and patience in getting this issue resolved.  

If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Elohi_NR

I am an HP Employee

[bucmic]

Hello Elohi,

did you get any response from the concerned team? When will it be fixed?
Thanks

Michael