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Locked

‎11-24-2023 01:48 AM

HP Recommended
Product: HP OfficeJet Pro 9018 All-in-One Printer

Have had the HP 9018 more than a year & have printed many pages in color. Not just that it won't print color but, The Color Option has disappeared leaving only grayscale or black print options to select.  I found an HP help SITE that apparently installed the printer again as a new printer.  BEFORE I CLOSED THE WINDOWS I SAW THE COLOR PRINT OPTION THAT I USED TO SEE BUT WHEN I LATER LOOKED TO PRINT IN COLOR OR JUST TO LOOK FOR THE COLOR PRINT OPTION IT WAS GONE AGAIN--JUST GRAYSCALE OR BLACK OPTIONS FROM WHICH TO CHOSE. The system says that I have an HP 9010 series PCL-3 driver installed & it identifies it as a new driver.  Anyone have a solution?

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