HP 9020 and MacOS 15.2 Sequoia.

[Nia31]

Hello I am using MacOS 15.2 Sequoia. and my Officejet pro 9020 printer no longer work correctly - cannot print legal size anymore- no back to back option - when looking for a new printer and nothing works with MacOS 15.2 Sequoia. 

is there a solution or an update?

Sorry im not tech savvy and need some suggestions or solutions

[Sneha_01]

Hi @Nia31 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand that you're having trouble with your HP OfficeJet Pro 9020 on macOS 15.2 Sequoia, especially with legal-size printing and duplex (back-to-back) printing options not working. Let me guide you through some solutions to get things back up and running!

Step 1: Ensure Printer and MacOS are Up-to-Date

Update macOS:

• Check for any available macOS updates that may address printer compatibility issues.
• Go to Apple Menu > System Settings > Software Update, and install any available updates.

Update Printer Drivers:

• Sometimes the issue can be with outdated drivers. Ensure you're using the latest driver for your HP OfficeJet Pro 9020.
• Go to the HP support page for your printer and check if there’s a new driver for macOS 15.2 Sequoia. Install it following the instructions.

HP Smart App:

• Try using the HP Smart app, available on the Mac App Store. It's designed to work better with macOS versions and offers more flexible settings for your printer, including handling legal-size paper and duplex printing.
• Download and install the HP Smart app from the Mac App Store, then open it and follow the steps to set up your printer again. This app is known to work well with the latest versions of macOS.

Step 2: Reset the Printer Setup on macOS

Sometimes, the settings or configuration gets out of sync, especially after a macOS update or printer firmware update. To reset the printer configuration:

Remove Printer:

• Go to System Preferences > Printers & Scanners.
• Select your HP OfficeJet Pro 9020 and click the minus (-) sign to remove it.

Re-add the Printer:

• Once the printer is removed, click the plus (+) sign to add it again.
• If the printer shows up, select it and add it. If it doesn’t show up, make sure it’s connected to the same network (Wi-Fi or wired) as your Mac.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Nia31]

Thank you and I have already done everything you suggested and it is still not working.

[Sneha_01]

Hi @Nia31 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support

[Üdich]

Same problem here - same procedure here - still not working.

Some relay inside the printer clicks once, then nothing happens. Mac says it's still transferring data. Cancelling works. But not printing.

[234234523461]

Tried all this but nothing helped. Even tried to print via the email service thing (hpeprint.com). Nothing.
Printer clicks once and then does nothing.
MacOS 15.2. Everything at the latest version. Printer deleted and installed freshly. Resetted Mac printing system. Nothing helps