HP 9020 printer places image incorrectly on 4 x 6 paper

[MochideZavala]

I am using an HP9020 printer with a Windows 10 PC. Updated firmware and software, full install.

When I print a 4 x 6 photo on 4 x 6 paper, it fills the paper except for a blank 5/8 inch on the right. This happens consistently.

How can it be made  to print a 4 x 6 inch image?

What are the exact settings? or is something else going on?

The image is 4 x 6 itself. I print from the HP Smart window and I use the landscape orientation and set the photo size and paper size to 4 x 6. I turn on borderless printing.  For scaling, I set it to crop. Everything looks great in the print windows but the image printed by the printer is 5 3/8 by 4 inches.

By the way, on the reverse side of the photo, I get 4 ink streaks. I would like to stop this from happening.

This is a fairly new printer that otherwise performs well. I want to send it back at this point. How can this problem be fixed?

[Dragon-Fur]

@MochideZavala 

Welcome to the HP English Community --

Update / Edits -

Remove Pixel to Print sample - Add Irfanview print size samples

Sounds like you are creating the job correctly -- naught has changed in that regard.

If it worked before, it should (I think) work now.

I've added an example of HP Smart photo print job setup for general comparison.

You did not mention having completed any troubleshooting steps --

If you have not done so, try / consider -

 HP OfficeJet Pro 9010, 9020 Printers - Black Ink Not Printing, Other Print Quality Issues

HP OfficeJet Pro 9010, 9020 printers - Paper Jam error

Complete Steps 3-5

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Example - HP Smart - Windows - Simple Photo Print - 4x6 inch - Borderless

HP_Smart_Win_Print_Photo_4x6_All_5

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This Printer model was introduced in 2019 -

It would be unusual for the printer to be within its purchase return window or even still in Warranty.

That said, we don't know what you have nor do we decide or judge what people do.

If the printer is indeed still in Warranty and you believe the issue is mechanical, contact HP Support to submit an in-Warranty hardware repair request.

HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:

Contact HP Support

Start here:

 HP Support virtual repair center

Printers

 Contact HP Support – Printer Support

HP Support  HP World-Wide Support

In-Warranty Products – Case submission for Warranty Repair

Select your region and follow the prompts

HP Support - Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

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Message Content References

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Excellent – includes article an aspect ratio calculator

Image Resize, Part 2 - Details of Cropping, Resampling, Scaling

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Photo Edit / Print Software

The better your software, the more control you have over the results.

Example - Irfanview - Windows - Print Size and Location

Irfanview_Print_Size_and_Location_on_Paper_3

Example - Irfanview - Windows - Custom Print Size

Irfanview_Custom_Print_Size_5

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

Third Party Software

Irfanview > Brilliant Free Photo Viewing, Editing, and Print Software

Irfanview provides an exceptional software experience that can be used for a variety of scan and print tasks, including custom print size, tiles, and the “Mirror” or horizontal flip function, and several other options not found elsewhere.

• Create a Restore Point (optional, recommended)
• Download the appropriate version (32bit or 64bit) of the program from the Website and install the program
• Additional information at the website, including: FAQ

NOTES

• Both 32bit and 64bit software versions for Windows are available.
• Irfanview is also available as a Windows 10 (or higher) Application from the Microsoft Store

For example,

Irfanview 64bit version – Information and Download

Software and All Plugins for 64bit version: https://www.fosshub.com/IrfanView.html

Plugins can be added to your installed Irfanview software.

For example, Plugins can be added to installed Irfanview software to open additional file types.

Open Installed Irfanview software > Help > Plugins

Includes Plugin for creating Multiple-page PDF files for images (Poster or large paper printing)

Includes access (where available) to Scan with HP Twain > Adjust settings > Save

How to find Help within the Irfanview software

Once installed, open the software > Tab Help

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 9020 All-in-One Printer series  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[MochideZavala]

Thank you for the detailed reply. I found one discrepancy in the settings. For Photo  size, I was using 4 x 6 instead of Full Page as shown in your example. When I made that change, the printer responded with a larger white space to the right--1 and 3/16 inches.

Do this help in unraveling and aligning all of the choices?

Thank you. Hope you can help.  

[Dragon-Fur]

@MochideZavala 

You are welcome.

I cannot help directly -- you need to find the source of the odd printing issue.

Ideas...

If this is a new problem

and

If the printer mechanics are at fault, one or more of the troubleshooting tips should help sort it.

For example, "Unplug while on > wait > plug in (to wall outlet) > start Printer

The Reset procedure can flush out odd alignments that show up suddenly.

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You can try some different (smarter) printing software.

I edited my first post and added examples and a bit of "get started" help for Irfanview software.

Free -- I've been using Irfanview for years for printing, testing, and examples here in the Community.

Personal choice - don't use or do anything you don't want.

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The obvious - try a different photo that you know should print at 4x6 inches, borderless.

If the shape of the photo does not match the shape of the paper, there is only so much any software can do to correct.

You might have to hand crop / edit the shape of the photo so it matches the paper shape.

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HP Smart can crop a photo into several standard shapes.

HP Smart - Windows - Scan > Photo > IMPORT your Photo file > Edit > Crop > Select size or manual > Done

HP_Smart_Win_Scan_Edit_Image_Set_5

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"