HP 9020 wont print card in double sided

[George99]

Windows 10 64 bit HP9020

Just tried to  print my Christmas cards after reinstalling my HP9020, but when I try and print 210gm card double sided, it prints as two separate sheets. Normal weight paper prints both sides quite happily. I have printed many double sided  cards in the past with the same weight cards, It's only since the reinstallation that I've had this problem .

I understand there are two drivers for the 9020, a simple one and a more complex one which allows thicker card..

I have uninstalled the printer several times, and tried using smart setup, also windows new driver but it does not help.

Where can a novice get the right driver, and how do I install it?

George

[Bernard42]

        Hello George99,

Welcome to the HP support community.

This printer support printing on cards.

Refer paper handling specifications in this HP document:- Click here

If you are not finding option to print on cards, you can create a custom paper size.

Here are the steps:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[George99]

I know it can print cards in duplex, until I had to reinstall the printer I have printed many cards in duplex.

It was only after the rebuild that I've had this problem.

I suspect I've got the wrong driver.

George

[George99]

Sorry people, it's not the driver. it's the printer, I borrowed a family members laptop which had not had it's driver changed, and got the same problem.

I then tried a printer factory reset, with no joy.

Despite being set A4, HP smart reports that the page is too long for duplex, and the printout has a leading edge of 1-2 inches.

When I try to load HP print and scan doctor, it detects the printer, and then starts communicating  with the printer it gets to the last fraction of the  thermometer indicator and then hangs and I have to use task manager to close doctor.

Making cards is important to me, and if necessary I'll buy a new printer,  recommendations for a similar model please?

[George99 · Accepted solution]

I give up! I have spent a week trying to get this printer to print cards, and nearly two packs of card paper.

Thanks for all the advice but enough's enough.

George