HP 9025 printer driver

[dabrandt22]

I can print wirelessly from my Galaxy S8 to the 9025, but my Dell laptop will not install the 9025 driver. Have tried all the standard solutions. Interestingly enough, can print the Printer Status Report wirelessly from the laptop HP Smart app, but nothing else.
Need help please, have tried everything I know how to do.

[Dragon-Fur]

@dabrandt22 

Something has indeed playing havoc with the print drivers lately - Windows Updates tend to stir up the File System, though usually there is not actually anything "bad" going on.

For example:   Not too long ago (beginning of October) there was a Windows Update "fix" for a previous Update that left jobs sticking in the Print Services (queue) - this is not directly related, of course, to your problem and the "issue" (if it ever affected your system) is presumably fixed by now.

So, check / run Windows Updates - if anything is installed, Restart the computer and log in.

Take a look at the following procedure - IF the issue is related to previously installed "bits" of the printer software being stuck (left) in the Windows File System, the process to completely remove (clear) the existing software > Restart > then download-save-install a new copy of the printer driver might help.  

Consider

• Restart everything before you start, including the router.  For the initial installation, leave "Other" devices switched off (TV's, phones, game boxes, "things" that normally share your network).
• Consider using a TCP/IP port (how-to / explanation later in this message)
• Log into your router and make sure that both the IP address and the Mac address for the printer match what is true about the printer.  For example, if you are re-using a Static IP address for a new printer, make sure the router is matching the new printer Mac address and the IP for THIS printer.

Remove Printer and Reload Printer Software

Hints: 

• Read through the following text, then proceed with the steps that are relevant to your situation.
• For best results, do not ignore the suggested Restart
• Procedure includes optional “extra” clear and clean steps for the purpose training and to help “troubled” software installations. Extra sections are marked with an asterisk pair “**” front and back.
• In general, most installations tend to work better if Windows Updates and your other computer Updates are installed and current.

Printer Software – Preparation

Find, Download, and Save your printer software on your computer.

Open Support Home

Enter the name of your device (full model name)

Open category Software and Drivers (wording may vary slightly)

Download-and-Save the Full Feature Software or HP Easy Start Printer Setup for your Operating System version.

Printer Software – Uninstall Existing Software

Uninstall existing printer software from Programs and Features.

Method One - Control Panel > icon view > Programs and Features >

Method Two - Settings > Apps > Apps and Features >

Search or Scroll down

Uninstall the printer software

After the software is removed, Restart the computer and log in

If printer software will not uninstall, appears to be removed and then shows up again, or is otherwise not “going away” when you tell it to do so, try an Uninstaller program.

Microsoft:  Fix problems that block programs from being installed or removed

** Printer Software – Lurking in the Device Manager **

Check / Verify:  If the printer is still lurking in the Device Manager, remove it.

Control Panel > icon view > Device Manager

Expand category Printers

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Expand category Imaging Devices

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Restart the computer and log in

** Printer Drivers – Lurking in Devices and Printers **

Check / Verify:  If the printer drivers are still lurking in Devices and Printers, remove driver(s) related to the printer.

Control Panel > icon view > Devices and Printers

Left-Click on any unwanted Printer found in the Printers list

Clicking on a printer, displays options along the ribbon (near the top of the Devices and Printers window)

Click Print Server Properties > tab Drivers

Click on Driver(s) in list, select Remove > OK to exit menu

Back in Devices and Printers > Right-Click on the printer > Remove Device

Restart the computer and log in

** Printer Software – Lurking in the User Account **

Check / Verify:  Printer related files and folders are stored in the User AppData hierarchy.  If you have had trouble getting the printer to work, complete this step to delete files from the Temp folder.

Method One - Open File Explorer > Navigate to C:\Users\YourAccount\AppData\Local\Temp

OR Method Two – Windows key + X + R (Run command) > type %temp%

Delete the files in the Temp folder (It is expected that some files cannot be deleted, ignore these)

Restart the computer and log in

Installation - Printer Software

NOTES

• If using USB, disconnect the USB cable between the printer and the computer before starting the installation.
• Connect the cable when instructed to do so (toward the end of the installation procedure).

• Some (newer) printer models provide the "Easy Start" install method. When applicable, Easy Start will be found in the Software and Drivers website support page > Category Software \

• Within Easy Start, you will be given the opportunity to install the software that is available.  Full Feature Software might be described as the "Full Driver" software.

HP Documents

HP Printers - Finding Drivers, Apps, and Updates for HP Printers

HP Printers - Uninstalling the Printer Software (Windows)

HP Printers - Updating or Upgrading Printer Firmware

Standard - Manual Installation of the Downloaded Printer Software

• Open File Explorer
• Navigate to the folder in which you saved the Full Feature Software or HP Easy Start Printer Setup (likely Downloads)
• Double-tap on the installation package to start the installation of the software

NOTES

1. If you use the EasyStart method, select the Full Feature Software (full driver) when the option is presented.
2. After the software is installed, Restart the computer and log in

** Optional - Video help **

NOTE:  Videos may be found in one or more locations (depending on printer / software / version)

Open the printer Software and Drivers page >

Scroll down and select Related Videos > Click View All >

Find and view the relevant video

AND / OR

** Printer Homepage – “Things that are your printer” **

Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more

Open the printer Website Support Homepage >

Scroll down and select Video Tutorials > Click View All >

Find and view the relevant video

AND / OR

HP Collection of “how-to” videos

HP Video Gallery

• Use Categories and the search window to narrow the search. 

For example,

Category Printers and All-in-Ones > Install, Setup, Drivers

• Select your Video

** Optional - For Windows 10 Users – Compatibility Mode **

If you have been having trouble getting the printer software to fully install (Printer Assistant is functional and Scanning works), consider using Compatibility.  Note that this method only fixes “one type” of difficulty; installing this way may – or may not – make the necessary difference.

Right-Click on the downloaded installation file > Properties > Compatibility 

Check "Run this program in compatibility mode for"

Select Windows 7

Click Apply and OK to close the Properties menu

Right-Click on the installation file and select to Run as Administrator

Firmware

Consider installing the printer Firmware

READ (when provided) all information and instructions before installing the firmware

If / After the firmware is installed, Restart the computer and log in

Reminder:  Firmware is normally updated after the printer software is installed / functional.

** Port Issues - Create a TCP/IP port **

The assigned port may fail to connect the printer or certain printer activities (Scan).  Create / Switch to a TCP/IP Port to facilitate communication and prevent ‘offline’ issues

How-to “Create TCP Port” Contributed by  greenturtle:

Create TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, Right-Click the printer and Left-Click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.

This video resource will show you how to do it:
Create & Use TCP IP port

Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

Reference and Resources – Places to find (more) help and learn about your Printer

Clarification of terms and "what the printer can do" (Specifications)

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9025 All-in-One Printer

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[dabrandt22]

I performed all of the printer uninstall steps suggested, rebooting all the devices, etc and did a fresh install.

Thought it had worked as the entire install process completed without a hitch, but nope, the print driver is still not installed.

[sandytechy20 · Accepted solution]

@dabrandt22

This might remote access of the computer to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form.
7. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[dabrandt22]

Used on-line tech support, and discovered that my Bit Defender anti-virus was blocking access to the printer. Once this was uninstalled, everything worked fine.

[Riddle_Decipher]

@dabrandt22 That's awesome, I'm glad it worked!

If you need anything else, feel free to write to us anytime,

Take care and have a good day, ahead.