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‎04-22-2025 07:02 AM

HP Recommended
Product: HP OfficeJet Pro 9025 All-in-One Printer

9025 Printer wont complete boot up.   Tried all the power off suggestions.  Any thoughts?

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1 REPLY 1

‎04-24-2025 06:44 AM

HP Recommended

Hi @Pezzy21 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

That’s frustrating! If your HP OfficeJet Pro 9025 won’t complete boot-up even after power resets, it might be stuck in a boot loop or experiencing a firmware issue. Here are some steps to try:

 

Step-by-Step Troubleshooting

Perform a Hard Reset

  • Unplug the power cord from both the printer and the wall outlet.
  • Wait at least 60 seconds.
  • Plug the printer directly into a wall outlet (avoid surge protectors).
  • Turn the printer on and check if it completes startup.

Update Firmware via USB Drive

  • If the issue is related to a software update, manually install the latest firmware:
  • Download the latest firmware for the HP OfficeJet Pro 9025 from HP’s support site.
  • Copy the firmware file to a USB flash drive.
  • Turn off the printer and plug the USB drive into the printer’s USB port.
  • Turn the printer back on—it may detect the firmware and prompt you to install it.

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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